Scale or ScaleFail

• Spread a mindset, not just a footprint.
• Engage all the senses.
• Link short-term realities to long-term dreams.
• Accelerate accountability.
• Fear the clusterfug.
• Scaling requires both addition and subtraction.
• Slow down to scale faster - and better - down the road.

• Can scaling be learned? You need to make scaling into a competency.
• What's the first step a leader should take when scaling up excellence? You have to clear out the bad stuff first ... because bad is so much stroonger than good.
• How do you define excellence? People do the right thing even when no one is looking over their shoulder.
• What is the best mindset for successful scaling? A predisposition to action. Knowing what is sacred in an enterprise. Aware of what is taboo. If people don't know those two, they'll wait to be told what to do.
• Why is standardization important when expanding into new markets?
• What's your most important advice for managers? Big teams suck. It's a cognitive load problem. The ideal team is usually 4 or 5 people.
• What's the most common mistake organizations make? You need more than just the stars. You need the "Sherpas."

• http://blogs.hbr.org/2013/10/scaling-the-problem-of-more/
• http://blogs.hbr.org/2014/01/getting-excellence-to-spread/
• Dan Pink's interview of Bob Sutton and Huggy Rao